Monday, March 22, 2010

Ride the City Toronto, amazing response!

I checked out Ride the City's new Toronto cycling route selection early this morning, putting in my Toronto digs and work address to test it.

http://www.ridethecity.com/toronto

The "Safer / Safe / Direct" routes all were the same including putting the cyclist the wrong way on a one way street, and the destination address showing the same error as Google Maps. At 04:49 I submitted feedback pointing out the errors and suggesting some other routes.

Got an absolutely amazing response (at 06:26!) from Jordan at Ride the City, reproduced here:

"Thanks so much for your feedback. We've fixed the one-way problems and
adjusted the new safe and safer routes accordingly. Funny you should
mention Google as we're using Google's geocoder to find addresses,
including the incorrect address for xxxxxx. I'm going to
submit an error report to them and hopefully we can get the problem
resolved.

"Please let us know if you run into any other routing problems!"

If this is any indication of their commitment to evolving a truly useful mapping tool I hope many more Toronto cyclists will take part.